Instagram Messages

Route Instagram direct messages into EveryChan so your team can receive and reply to them from one shared inbox.

Before you connect

You need:

• An owner or admin role in your EveryChan organization.
• An Instagram Business or Creator account.
• An EveryChan team where new Instagram conversations should arrive.
• Popups allowed for EveryChan while you complete Instagram authorization.

Connect an Instagram account

1. In EveryChan, open Integrations → Instagram.
2. Select Connect Instagram account.
3. Choose the destination team, then select Continue to Instagram.
4. In the popup, sign in to the professional Instagram account and grant the requested messaging permissions.
5. When the popup closes, check that the account is marked Connected and shows the correct workspace and team.

New direct messages now appear in the selected team's inbox. Each connected Instagram account has its own destination team.

Change the destination team

Find the account under Instagram accounts, select Edit, choose another workspace and team, then select Save destination. New conversations will be routed to that team.

Reconnect or disconnect

• Reconnect renews authorization for the same Instagram account.
• Disconnect stops the account from sending new direct messages to EveryChan.

User data deletion

When you disconnect the Instagram account used to authorize the connection, EveryChan removes the user data associated with that account from its servers at the same time.

Troubleshooting

The Instagram window does not open

Allow popups for EveryChan in your browser, then start the connection again.

Instagram reports missing permissions

Start again and grant both the basic professional-account access and messaging access requested during authorization. Confirm that you are signing in to a Business or Creator account, not a personal account.

The account is already connected

An Instagram account can belong to only one EveryChan organization. Disconnect it from the existing organization before connecting it elsewhere.

Reconnect says the account does not match

Reconnect with the same Instagram account shown in EveryChan. To use a different account, disconnect the current one and add the other account separately.