Help center
Blocklist
Stop a specific visitor from starting new conversations — by IP address or email — when someone is abusing the widget.
Blocking a visitor
Under Settings → Conversations → Blocked visitors, add a ban by IP address or email, with an optional reason. Bans apply across your whole organization. A blocked visitor simply can't open a new conversation; existing ones are unaffected.
Temporary vs. permanent
Leave the ban in place until you remove it, or give it an expiry so it lifts itself after a set time. Lift any ban early by deleting it from the list.
IP vs. emailEmail bans always apply once a visitor provides that email. IP bans rely on the visitor's connection address, which is captured when their session starts — the most reliable way to stop a persistent anonymous abuser.