Automation

Small automations keep the inbox tidy and greet visitors at the right moment — set them once under Settings → Automation.

Proactive messages

Greet visitors automatically based on the page they're on. A proactive message has a name, an optional URL match, a delay, and the text to show — for example, offer help on your pricing page after 20 seconds. They appear in the widget without an agent lifting a finger.

Business hours

Set the hours and days your team is available, in your timezone. Outside those hours the widget shows your away message so visitors know when to expect a reply. The public widget config reports whether you're currently open, so the greeting adapts automatically.

Auto-close

Idle conversations can close themselves after a period of inactivity, set per team. This keeps the live inbox focused on conversations that are actually active, without anyone manually tidying up.